Support
How can we help?
We're a small team that takes support seriously. Most issues are resolved within a few hours.
Contact Us
For any question, change request, or issue — just send an email.
help@heavychain.orgResponse time
Within a few hours, usually faster
Update your profile
Email us or reply to any briefing
Billing issues
Email us or use Manage Subscription below
Manage Subscription
Cancel anytime — no contracts, no questions asked. You can also update your payment method or view invoices.
To manage your subscription, use the link in any briefing email, or contact us:
help@heavychain.orgFrequently Asked Questions
How often will I receive briefings?
Every Monday, Wednesday, and Friday morning — timed to your preferred delivery window so you can read it before your first meeting.
Can I change my focus areas after signing up?
Yes. Reply to any briefing email or contact us at help@heavychain.org and we'll update your profile within 24 hours.
How do I cancel my subscription?
You can cancel anytime — no contracts, no questions. Use the "Manage Subscription" button below, or email help@heavychain.org and we'll handle it immediately.
Where do the signals come from?
Our AI research engine searches hundreds of sources in real-time — trade publications, regulatory filings, earnings transcripts, patent databases, and more. Every signal links to its original source so you can verify it yourself.
What happens after I subscribe?
You'll receive your first briefing on the next scheduled delivery day (Monday, Wednesday, or Friday). Each briefing is built specifically for your company, competitors, and areas of concern.
Do you offer refunds?
If you're not satisfied within the first 7 days, email help@heavychain.org and we'll issue a full refund.
Not a subscriber yet? Start your briefings